Terms and Conditions
Orders Shipped Complete - If an order has multiple items and some items are out of stock we wait until all your items are available to ship your order complete.Shipping Partial Orders - If you want partial shipments we have to charge additional shipping for the backordered items.
Trial Period - We offer a 7 day (from when you receive the goods) trial period on most items. We consider an item sold if we are not notified by telephone (707) 964-5569 within 7 days of delivery of goods (no exceptions). This policy does not apply to Special Order items.
Special Order Items - Any item marked Special Order or that is specially ordered for you is a Special Order item and cannot be returned or exchanged.
Shipping - We try to ship US Mail, UPS or FEDEX whenever possible. We insure all shipments except if you choose USPS First Class Mail. The customer pays ALL shipping, packing and handling charges.
Shipping Damage - We inspect all items before sending them out. All of our shipments are insured against damage. If your shipment shows any sign of damage, save all packing materials and start by contacting us at (707) 964-5569 within 7 days of delivery to file a damage claim. Save the carton and all packing material. We cannot take back or replace damaged items until the claims process is complete.
Returns - To return an item you must call, write or email for a Return Authorization within your 7 day trial period. Any item returned to us without our authorization will be refused or returned to the sender COD for shipping charges. Any item returned should be properly packed, insured and shipped prepaid. We accept no COD shipments. All returned items must be in new condition. Once a Return Authorization number has been issued, the items must be sent within one week of the issue date or the return will be automatically canceled and the merchandise will no longer be returnable.
Refunds - We are happy to grant refunds within our 7 day trial period. We do not grant refunds for orders that are cancelled or special orders. Shipping, packing and handling charges are not refundable.
Cancellations - If an order is cancelled, a 25% cancellation fee is charged. Many of the things we sell are made in small workshops one at a time. Our policy insures all orders are serious orders.
We update the pages on this web site regularly. The current pricing will show on the website when ordering. All Prices Subject To Change Without Notice